FAQ

Welcome to the Stillfield Frequently Asked Questions page, covering shipping, returns, and the basics of ordering. Anyone who still needs help after reading this is welcome to get in touch.

Question 1: How long will it take to receive an order?

Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated delivery is 6 to 9 business days in total. Full details are in our Shipping Policy.

Question 2: Is shipping free?

Yes. Shipping is free on all orders within the United States, with no minimum purchase. See our Shipping Policy for details.

Question 3: Where is Stillfield located?

Stillfield is a United States based online business offering a curated selection of home office organization and workspace optimization products, with shipping available within the United States.

Question 4: What if a product arrives damaged or defective?

Defective items are replaced at no extra cost. Contact us within 30 days of receiving the order and we will take care of it. See our Return Policy.

Question 5: Can an order be cancelled after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible so the order can be caught before it enters processing.

Question 6: What is the return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is in our Return Policy.

Question 7: When is a refund issued after returning a product?

Once a return is received and inspected, the refund is initiated to the original payment method within 7 business days, depending on the payment provider.

Question 8: How is quality checked before an order ships?

Every item is inspected before it leaves the warehouse and packaged to arrive in the same condition it left in. Any item that isn't right on arrival can be returned or replaced under our Return Policy.