Shipping policy
Last Updated: September 15, 2026
At Stillfield, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Times
- Order Cutoff Time: 2:00 PM Central Time. Orders placed after this time are processed the next business day, which can add one day to the estimate.
- Order Handling Time: 1 to 2 business days, Monday to Friday. Once processed, your order is handed to one of our trusted carriers.
- Transit Time: 5 to 7 business days, Monday to Friday.
- Estimated Delivery Time: 6 to 9 business days.
Delivery times are estimates and can shift for reasons outside our control.
Carrier Services
We work with reliable carriers to deliver orders within the United States, including USPS, UPS, and FedEx.
Shipping Costs
- Free Shipping: every order within the United States ships free, with no minimum order requirement.
Delivery Issues
If anything goes wrong with a delivery, including a delay or a lost package, contact our customer service team right away. We will work with the carrier to get your order to you.
Tracking Your Order
Once your order ships you will receive an email with your tracking number. You can follow your shipment on our Order Tracking Page.
Changes to This Policy
We may update this Shipping Policy at any time. Any change appears on this page with a revised Last Updated date, so please review it from time to time. Continued use of our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our support team.
Contact Information
Store Name: Stillfield
Store Address: 10330 Rosehill Road, Lenexa Kansas 66215, United States
Store Email: info@shopstillfield.com
Store Phone: +19133536128
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CST)
We do our best to reply to your e-mail within 1 to 2 business days.