Refund policy

Last Updated: September 15, 2026

At Stillfield, we want you to love your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle free return process.

Order Cancellations

You can cancel an order within 24 hours of placing it by emailing info@shopstillfield.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing, and once it has shipped cancellation is no longer possible. If it has already shipped, you can return it after delivery under this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return items. To be eligible, items must be:

Unused
In their original condition
Returned with original packaging, tags, and accessories

Our support team will walk you through the process. Restocking Fee: $0. We do not charge restocking fees.

Return Policy Overview

Return Window: 30 days from the day your order arrives
Condition: unused and in original condition with all packaging, tags, and accessories
Easy Returns: our support team guides you through it
Restocking Fee: none

Return Costs

Defective or incorrect products: no cost to you if the product is incorrect, was damaged by the carrier, or is defective in any way.

Change of mind: you are responsible for the actual return shipping cost if the wrong item was ordered, the item does not fit, or it is no longer wanted. Original shipping costs are not refundable.

How to Return an Item

Contact us. Email info@shopstillfield.com with your order number and the reason for the return.
Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
Send it back. Ship your return using the instructions in your return authorization email, using the carrier or method recommended there.

Refund Process

Inspection: once your return arrives we inspect the item against our return criteria.
Refund Timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. To swap for a different size, color, or product, email info@shopstillfield.com and we will sort it out quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@shopstillfield.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non Returnable Items

For hygiene and safety reasons some items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date. Continued use of our website after a change means you accept the updated policy.